Where to File Solar Complaints That Actually Get Read
One complaint is a data point. Ten thousand complaints is an investigation — Texas proved that in 2026. Here's where to file, what each agency does, and how to write the version that gets read instead of filed.
The four places that matter
| Where | What it does | Best for |
|---|---|---|
| State attorney general (consumer protection division) | Investigates patterns; sues under state UDAP/DTPA laws | Misrepresented savings, hidden fees, high-pressure senior targeting |
| State contractor licensing board | Can suspend or revoke the installer's license | Shoddy installation, abandoned jobs, unlicensed salespeople |
| FTC (ReportFraud.ftc.gov) | Builds the national pattern file; refers criminal cases | Door-to-door deception, cooling-off violations |
| CFPB | Handles the financing side | Loan misrepresentation, hidden dealer fees, servicing abuses |
How to write a complaint that gets read
Agency staff triage hundreds of complaints. Yours needs to be the one they forward up the chain:
- Lead with the numbers. "Sold a $38,000 lease on false $180/month savings claims; actual savings $22/month." Specifics beat adjectives.
- Attach the evidence. Contract pages (escalator, fees), the savings projection, before/after bills. Name each attachment.
- Cite the statute. "This violates [your state]'s deceptive practices act because…" — the SolarEscape Kit fills in your state's citation.
- State what you want. Rescission, refund, license investigation — say it plainly.
- File everywhere relevant. The AG and the contractor board don't talk to each other. File with both.
What to expect
Honest timeline: the contractor board moves fastest (license threats get attention). AG investigations take months to years but produce the big outcomes — Texas's 2026 lawsuit started as individual complaints like yours. The FTC rarely resolves individual cases but your report feeds enforcement priorities. None of this is quick. All of it matters.
Don't pay anyone to file for you. Every complaint above is free to file yourself. Companies charging thousands to "file complaints on your behalf" are selling you a stamp.
Need the letter written? The $39 SolarEscape Kit generates your cancellation notice with the right statute cited — plus the complaint kit and bankrupt-installer playbook.
Not legal advice. This tool provides general information based on state statutes and the FTC Cooling-Off Rule as of October 2026. Laws change and every contract is different. For advice about your specific situation, talk to a consumer attorney or your state attorney general's office. We can't promise you can cancel — nobody can. What we do: tell you where the cancellation windows are, and what to do when they're closed.